Policies

1. Service Plan

Sanctuary Cleaning Co. offers premium residential cleaning. Our cleaners arrive equipped with a variety of supplies for a variety of tasks. Should your residence require specific chemical solutions, please place them on your kitchen counter and notify the office so we can tailor the service accordingly.

2. Support Channels

Our office staff is available to assist you between 8:00am and 6:00pm throughout the work week. General messages sent outside this window will be handled on the following business day. For urgent matters requiring immediate logistical support, please text 705-770-4430.

3. Booking Updates

To uphold our commitment to precision and staff reliability, we require at least 48 hours of advance notice for any booking modifications. Frequent last-minute rescheduling may lead to extra processing costs or the forfeiture of your specific standing appointment time to ensure our roster remains optimized.

4. Cancellation Policy

We work diligently with you to find a time for your cleaning service that works for your schedule. As such, that time is specifically set aside for you. We require a minimum of 48 hours notice to cancel appointments. Re-booking for a future date is encouraged as availability will allow. Cancellations with under 24 hours notice will be billed at 50% of your scheduled clean. If our cleaners are unable to enter your home at the agreed upon time, the total service cost will be charged. Some exceptions to this policy are permitted on a case by case basis.

5. Security & Care

Prioritizing your home's integrity is our main objective. All staff are rigorously screened and carry comprehensive bonding and insurance. We maintain a secure keyless policy and ask for digital entry credentials at least two days before your visit.

6. Accidents and Damages

While our crew handles your belongings with maximum care, Sanctuary Cleaning Co. cannot be held responsible for the inherent wear of surfaces, prior structural issues, or the accidental damage of unsecured decor. Any accidental damage must promptly be brought to the attention of the office within 24 hours for repair or replacement.

7. Marketing

Our marketing team may occasionally share non-identifying "after" photos from your home cleanings on our social media pages to showcase our work. If you prefer that photos from your home are not used for marketing, please let our office know at any time.

By finalizing your appointment with Sanctuary Cleaning Co. you acknowledge and accept these operational guidelines.